Tailed

About Tailed

Leading DTC brands trust Tailed to prevent fraudulent returns from being automatically refunded. After securing a fraudulent refund, fraudsters spread the word of your brand’s weakness to invite more exploitation. Once the merchandise is received, the fraudster initiates a return and requests a return label. Fraudsters then alter the return label’s shipment address, redirecting the package to a random address near, but not at, the original destination. An automatic refund is then triggered during the “in-transit” or “delivered” tracking event, based on how your brand processes refunds. Retailers using Tailed have seen significant reductions in FTID fraud. One apparel brand, for example, reduced its FTID fraud rate from 14.3% of all returns to 0% after integrating Tailed. Their Fraud Analyst confirmed that manually checking every return was not feasible, and Tailed’s automation has made this process more efficient, saving both time and resources.