Audience
Sales teams and businesses searching for a virtual assistant to automate and optimize their sales operations
About TMAC
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance.
Our most used features:
Next Best Action: Recommend the best product or service to every customer, at the right time.
Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact.
Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome.
Simple no-code Interface: Delivered through a powerful point-and-click no-code interface, reducing the need for specialist resources.
Integrations
No integrations listed.
Company Information
The Modular Analytics Company
Founded: 2018
United Kingdom
www.tmac.ai/solutions/customer-journey-orchestration
Videos and Screen Captures
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen.
Learn more
Kore.ai
Kore’s AI-first virtual assistants automate and streamline the customer journey across voice and digital channels. They can either respond to or deflect complex queries with high degree of accuracy. SmartAssist: AI-first customer experience platform that automates inbound voice calls and digital interactions to increase containment rates while improving Net Promoter Score (NPS) BankAssist: An intelligent virtual assistant that delivers personalized conversational banking experiences across a wide range of voice and digital channels. The Kore ‘no-code’ platform and solutions offer a unique blend of AI-first conversational interface and digital UI. The platform helps enterprises design, build, test and deploy AI-powered virtual assistants, process assistants and digital apps in under 30 days. The horizontal and vertical solutions from Kore are domain trained, highly customizable and readily deployable on a wide range of voice and digital channels.
Learn more
NICE CXone
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.
Learn more
Appian
Appian, the digital transformation platform, enables teams to build powerful applications 10x faster. Combining the speed of low-code development with industry-leading process management, Appian helps organizations keep their digital transformation journey on the fast track. Appian features a low-code development infrastructure with drag-and-drop, declarative and visual development, consistent user experience across all devices, integrations, instant deployment, and more.
Learn more
You Might Also Like
Managing your therapy and rehab practice is a time-consuming process. You spend hours on paperwork, billing, scheduling, and more. Raintree’s Therapy & Rehab EHR is here to help you manage your practice more efficiently. With our all-in-one solution, you’ll get the tools you need to streamline your therapy and rehab practice, improve patient care, and get back to doing what you love.
Product Details
Platforms Supported
SaaS
Training
Documentation
Videos
Support
Online