Audience

Companies of all sizes that need call center and telephony services

About TCMS

Total Call Center Management Solutions®. is a global provider of Customer Interaction Management Solutions through Computer Telephony Integration & CRM Packages for efficient business processes, products and services including turnkey systems for VoIP Call Centers, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. Our products and services are intensively used for Inbound/Outbound telephone calls, integration of computer telephony, hardware & software applications, Interactive Voice Response, Interactive Information Systems, software customization, consulting, and customer relations management applications. TCMS call center solutions enable businesses, institutions, corporations and other organizations to increase efficiency of their bottom line and cut huge overheads by driving more responsive and competitive customer interactions. TCMS Call Center Products are easy to use and are designed to provide powerful and flexible call automation solutions.

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Pricing

Starting Price:
$195.00/one-time

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Total Call Center Management Solutions
United States
www.tctecno.com

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Product Details

Platforms Supported
Cloud

TCMS Frequently Asked Questions

Q: What kinds of users and organization types does TCMS work with?
Q: What languages does TCMS support in their product?
Q: How much does TCMS cost?

TCMS Product Features

Auto Dialer

Power Dialer
Call Recording
Call Scripting
Lead Management
Preview Dialer
Progressive Dialer
Surveys
Call Center Management
Predictive Dialer
Call Reporting

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Predictive Dialer

Call Results
Call Transfer
Lead Management
Call Monitoring
Call Recording
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

TCMS Additional Categories