Audience

Anyone searching for a WordPress support ticket plugin solution

About Support Genix

A WordPress plugin adds the features of a comprehensive support ticket system to your WordPress site. Users may now create tickets and get help right from your WordPress site. By using Support Genix you can create and manage unlimited tickets for your business. You can provide support to unlimited customers using Support Genix. Looking for a support ticket system that can grow with your business? Support Genix has you covered, with an unlimited number of tickets, users, and agents. Plus, Business Email accounts are included! So you can manage customer inquiries from one central location. Get started today and see the difference Support Genix makes. Would you like to spend less time managing customer support tickets? Support Genix is here to help! With our powerful ticketing system, you can easily create and manage tickets on behalf of users, assign tickets to other team members, and leave internal notes for yourself or others.

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Integrations

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Company Information

Support Genix
supportgenix.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Support Genix Frequently Asked Questions

Q: What kinds of users and organization types does Support Genix work with?
Q: What languages does Support Genix support in their product?
Q: What kind of support options does Support Genix offer?
Q: What other applications or services does Support Genix integrate with?
Q: What type of training does Support Genix provide?

Support Genix Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration