IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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SearchExpress
Affordable Document Management
Eliminate paper and automate processes with a digital office.
SearchExpress document management software lets you workflow and share scanned documents as well as eForms, Word and Excel files.
Employees can access documents from their PC, tablet or smartphone.
Machine Learning
SearchExpress can use Artificial Intelligence to replace manual data entry.
For example, for invoices SearchExpress can use the pre-trained Microsoft Machine Learning AI to automatically extract the data on the invoices, with no trained needed.
Manage Documents
SearchExpress provides search and document workflow to automate business processes and ensure people have the information they need, at the time they need it.
The SearchExpress Voice Digital Assistant, Cyber Express, provides speech queries of your business’s data, with verbal responses, from smart speaker or smartphone.
Available in cloud and on-premises versions.
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CSS IMPACT
CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
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Omnibot
The OmniBot Platform is a full “end-to-end” solution that enables companies to quickly and cost-effectively develop and scale the use of intelligent chat and voice assistants. OmniBot is one of the only vendors in Europe offering a credible alternative to the large platform vendors from the USA and China. OmniBot has delivered solutions to well-known companies which had previously relied on foreign technology solutions from IBM Watson, Google Dialogflow, Amazon Lex and others. OmniBot customers and partners include Volkswagen, Deutsche Telekom, T-Systems, EWE, Cewe Color, Lufthansa, Team Neusta, Deutsche Bahn and market-leading companies in the USA, the Middle East and Asia (India and Japan). Virtually any software or hardware can be given conversational intelligence with natural language understanding as well as humanlike voice through the power of the OmniBot Platform.
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