Steelray Project Analizer

Clear Impact Scorecard is an innovative performance management and reporting software solution for nonprofits and government agencies. With powerful and simple performance data collection, management, and reporting tools, Clear Impact Scorecard provides the industry's quickest and the most effective web-based solution for measuring and reporting performance. By using Clear Impact Scorecard, you can simplify data collection and standardize reporting, keep track of your performance, and collaborate more effectively with your community, partners, and stakeholders.

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.