Steelray Project Analizer

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.

Your company strategy and plan laid out clear and simple and printable on one double-sided page. Each employee's plan is linked to their Scorecard and Team View. Track and assign priorities. Sub-priorities further refine the work to be done. You can overlay the priorities with their status (red, yellow, green) on your org chart to easily visualize who is working on what and where the bottlenecks are. Each position in the company has a scorecard to clearly outline the functional accountabilities and competencies expected, as well as the metrics by which their performance will be measured. During on-boarding and employee reviews, this is all at your fingertips. Set your team's metronome with regular meetings where you can review your real-time data on status, metrics, KPIs and priorities. No one wants to spend longer than necessary in meetings.