Audience

Large enterprises and global brands seeking an AI-powered platform to unify marketing, social, and customer service for scalable, data-driven customer experiences

About Sprinklr

Sprinklr is an AI-native Unified Customer Experience Management (Unified-CXM) platform designed for global enterprises. It brings together marketing, social, customer service, and insights into one centralized system. Sprinklr helps organizations understand customers by analyzing millions of conversations across digital and social channels in real time. Its AI-powered capabilities enable teams to automate engagement, extract insights, and deliver consistent experiences across touchpoints. The platform supports omnichannel marketing orchestration, social listening, and enterprise-grade customer service. Built-in AI copilots and agents improve productivity and decision-making for customer-facing teams. Overall, Sprinklr helps brands deliver empathetic, data-driven customer experiences at scale.

Integrations

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Company Information

Sprinklr
Founded: 2009
United States
www.sprinklr.com

Videos and Screen Captures

Sprinklr Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support

Sprinklr Frequently Asked Questions

Q: What kinds of users and organization types does Sprinklr work with?
Q: What languages does Sprinklr support in their product?
Q: What kind of support options does Sprinklr offer?
Q: What other applications or services does Sprinklr integrate with?
Q: What type of training does Sprinklr provide?

Sprinklr Product Features

Audience Intelligence

Audience Segmentation
Social Listening
Sentiment Analysis
Data Visualization
Social Media Analytics
Data-Driven Insights
Competitive Intelligence
AI / Machine Learning
Trend Tracking
Image Recognition
Content Tracking
Filters / Search

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Creation
Ad Buying
Reporting / Analytics
Campaign Management
Digital Asset Management
Bulk Advertising
Roles / Permissions
Collaboration Tools
Comment / Reply Moderation
Retargeting

Social Media Analytics Tools

Customizable Reports
Multi-Channel Data Collection
Campaign Analytics
Influencer Tracking
Engagement Tracking
Competitor Monitoring

Social Media Management

Content Management
Customer Engagement
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Automated Publishing
Brand Tracking
Multi-Account Management

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Sprinklr Additional Categories