Audience

Companies wanting to improve their customer experience with an AI platform

About SmartBots

SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.

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Integrations

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Ratings/Reviews

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Company Information

SmartBots
Founded: 2018
United States
www.smartbots.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Phone Support
Online

SmartBots Frequently Asked Questions

Q: What kinds of users and organization types does SmartBots work with?
Q: What languages does SmartBots support in their product?
Q: What kind of support options does SmartBots offer?
Q: What other applications or services does SmartBots integrate with?
Q: What type of training does SmartBots provide?

SmartBots Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components
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