Audience
Companies of all sizes
About Sinch
Engage your customers like never before - on any channel. CPaaS and APIs for SMS, Voice, Video & Verification. Reach every mobile phone on the planet, in seconds or less. Engaging your customers the right way can help you more than double webshop orders. We know - we helped a major telco company do just that with a friendly online chatbot. We helped a major automative company re-engage and convert end-of-funnel prospects not responding to email. The results of the personalized Rich SMS campaign speak for themselves. Are your customers missing appointments? Engaging SMS reminders help both them and you, making you more revenue. Tried and trusted by developers around the world. Build with confidence and boost your business - with just a few lines of code. Get closer to your customers and add value to every step of their journey.
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Sinch Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Unreliable" Posted 2024-05-16
Pros: It used to be a good service a few years ago - it was a CLX Communication brand in the past. After the acquisitions, it got only worse.
Cons: They claim SMSes have been delivered and charge you even if the SMSes do not reach the destination—that is totally unacceptable. After some communication ping-pong, the service recommends resetting the headset!
The problem persists for a few months now.Overall: A pity to turn a good service into such crap.
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I've spent thousands of euros with them, and it is definitely time to find something else. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Extremely slow support service" Posted 2022-08-31
Pros: They appeared to have all the functions I needed in their API but unfortunately, because of their horrendous support, we never got up and running with them.
Cons: As mentioned above, we never got "launched" with Sinch, and it was completely on them that we didn't.
Overall: As previously mentioned due to terrible support, I guess we could consider ourselves one of the lucky ones. We were able to find out how bad this company is before ever getting anything off the ground with them.
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