Audience

Restaurants and businesses in need of a complete restaurant operating system solution

About Simphony POS

The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries. Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Videos and Screen Captures

Play Video Simphony POS Screenshot 1 Simphony POS Screenshot 2
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Simphony POS Frequently Asked Questions

Q: What kinds of users and organization types does Simphony POS work with?
Q: What languages does Simphony POS support in their product?
Q: What kind of support options does Simphony POS offer?
Q: What other applications or services does Simphony POS integrate with?
Q: Does Simphony POS have a mobile app?
Q: What type of training does Simphony POS provide?

Simphony POS Product Features

Bar POS

Loyalty Program Not Supported
Split Checks Not Supported
Inventory Control Not Supported
Cash Drawer Management Not Supported
Gift Card Management Not Supported
Tips Management Not Supported
Employee Management Not Supported
Separate Checks Not Supported

Cloud Kitchen Management

Multi-Brand Not Supported
Call Center Panel Not Supported
Online Ordering Not Supported
Menu Integration Not Supported
Inventory Management Not Supported
Order Management / Tracking Not Supported
Time Tracking Not Supported
Reporting / Analytics Not Supported
Branded Mobile App Not Supported
Branded Website Not Supported
Point-of-Sale (POS) Not Supported
Kitchen Display System Not Supported
CRM Not Supported
Loyalty Management Not Supported
Feedback Management Not Supported

Food Delivery

Order Management Not Supported
For Restaurants Not Supported
Menu Management Not Supported
Sales Trend Analysis Not Supported
Online Ordering Not Supported
Delivery Tracking Not Supported
Gift Card Management Not Supported
Dispatch Management Not Supported
Supports Loyalty Program Not Supported
Routing Not Supported

Food Service Management

Online Payments / Funding Not Supported
Schools Not Supported
Point of Sale (POS) Not Supported
Purchasing Not Supported
Menu Planning Not Supported
Tray Tracking Not Supported
For Cafeterias Not Supported
Inventory Management Not Supported
Free / Reduced Meals Not Supported
For Healthcare Facilities Not Supported
Recipe Management Not Supported
Costing Not Supported
Nutritional Analysis Not Supported

Point of Sale

Barcode Scanning Not Supported
Commission Management Not Supported
Restaurant POS Not Supported
Customer Account Profiles Not Supported
Discount Management Not Supported
Loyalty Program Not Supported
eCommerce Integration Not Supported
Gift Card Management Not Supported
Electronic Signature Not Supported
Returns Management Not Supported
Retail POS Not Supported
Multi-Location Not Supported
Cryptocurrency Support Not Supported

Recipe Costing

Analytics/Reporting Supported
Demand Planning Supported
Inventory Management Supported
Menu Management Supported
Nutrition/Allergen Management Supported
Online Ordering Supported
Point of Sale Supported
Recipe Management Supported

Restaurant Management

Waitstaff Management Not Supported
Kitchen Management Not Supported
Table Management Not Supported
Food Costing Not Supported
Point of Sale (POS) Not Supported
Menu Management Not Supported
Sales Tracking Not Supported
Wait List Management Not Supported
Inventory Management Not Supported
Payroll Management Not Supported
Reservations Management Not Supported
Reporting/Analytics Not Supported
Billing & Invoicing Not Supported
Employee Management Not Supported
Built-in Accounting Not Supported

Restaurant POS

Order Management Not Supported
Delivery Management Not Supported
Split Checks Not Supported
Online Ordering Not Supported
Separate Checks Not Supported
Tips Management Not Supported
Table Management Not Supported
Gift Card Management Not Supported
Reporting/Analytics Not Supported
Loyalty Program Not Supported
Mobile Access Not Supported
Inventory Management Not Supported

Simphony POS Verified User Reviews

Write a Review
  • Patrick F.
    General Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worst POS experience in my tenured career"

    Posted 2023-04-18

    Pros: There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

    Cons: The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

    Overall: If I could give zero stars, I would. There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

    Read More...
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