Audience
Companies looking for a platform to increase first call resolution
About Shift Left
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
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ScreenMeet
The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more.
Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure.
Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies.
Enterprise-grade security
-Built on Amazon Web Services (AWS), the leading cloud solution
-Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption
-Authentication with Salesforce & ServiceNow for added security
-Store data in your preferred cloud
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Integrations
Company Information
Recast Software
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Product Details
Platforms Supported
Cloud
Support
Online
