Audience
Organizations that want a social customer service messaging platform
About Sentiment
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
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Platform:
✓ Multichannel Inbox
✓ Analytics & Insights
Channels & features:
✓ WhatsApp Business API
✓ Social Messaging
✓ Outbound Messaging
✓ Livechat
✓ Chat widget
✓ Teams module
✓ Smart routing
✓ Call deflection
✓ Tag & label management
✓ User management
✓ Contact management
Learn more
Integrations
Company Information
Sentiment
Founded: 2014
United Kingdom
www.sentiment.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online
Sentiment Frequently Asked Questions
Sentiment Product Features
Customer Service
Live Chat
Social Media Integration
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
