Audience
Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies
About Scritch
Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.
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Pricing
Starting Price:
$0.25/recovery
Pricing Details:
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Okapi Works
Belgium
scritch.xyz/
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Product Details
Platforms Supported
Cloud
On-Premises
