Scritch

Scritch

Okapi Works
+
+

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About

Stop losing money to credit card failures. Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers. You probably didn't know you have this churn problem. The truth is that credit card failures are your largest single bucket of churn, but you're barely recovering any of these customers, because you're ignoring the size of the payment failure problem. ProfitWell Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers automatically using the industry's highest recovery rate. ProfitWell Retain's the only product on the market that's managed for you, allowing us to leverage data and expertise to constantly improve recovery rates. You only pay for performance.” Over 20% of subscription companies utilize ProfitWell, which means we've studied billions of data points on why payments fail and how to recover them.

About

Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Subscription businesses that want to prevent churn and prevent losing money to payment failures

Audience

Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Paddle
Founded: 2012
United States
www.profitwell.com/churn-reduction-software

Company Information

Okapi Works
Belgium
scritch.xyz/

Alternatives

Alternatives

Butter

Butter

Butter Payments
Chaser

Chaser

Chaser.cash
BetterRetain AI

BetterRetain AI

BetterRetain

Categories

Categories

Customer Service Supported

Recurring Billing Features

Customer Portal Not Supported
Deferred Billing Not Supported
Discount Management Not Supported
Dunning Management Supported
Invoice History Not Supported
Multi-Currency Not Supported
Multi-Period Recurring Billing Not Supported
Payment Processing Not Supported
Recurring Donations Not Supported
Subscription Billing Not Supported

Subscription Management Features

Cancellation Management Not Supported
Discount / Coupon Management Not Supported
Dunning Management Supported
Enrollment Management Not Supported
Product Catalog Not Supported
Recurring Billing Not Supported
Revenue Recognition Not Supported
Revenue Recovery Tools Not Supported
Self Service Portal Not Supported
Subscription Plan Management Not Supported
Tax Management Not Supported
Trial Management Not Supported
Usage Tracking/Analytics Not Supported

Integrations

Braintree Supported
Chargebee Supported
Databox Supported
Discord Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Maxio Supported
ProfitWell Supported
Recharge Supported
Recurly Supported
Slack Not Supported
Stripe Supported
Zapier Supported
Zendesk Not Supported
Zuora Supported

Integrations

Braintree Not Supported
Chargebee Not Supported
Databox Not Supported
Discord Supported
Intercom Supported
Jira Supported
Linear Supported
Maxio Not Supported
ProfitWell Not Supported
Recharge Not Supported
Recurly Not Supported
Slack Supported
Stripe Not Supported
Zapier Not Supported
Zendesk Supported
Zuora Not Supported
Claim ProfitWell Retain and update features and information
Claim ProfitWell Retain and update features and information
Claim Scritch and update features and information
Claim Scritch and update features and information