Audience
Companies searching for a solution to manage and improve their operations and gain customer loyalty
About SBank CRM
Customer Relationship Management is the most fundamental goal for corporates to gain customer loyalty and meet with new customers. When your customers are satisfied with your services, they have no reason to look for alternatives. SBank-CRM allows you to better understand your customers and have a better service with its capability of serving all information in a compact dashboard. SBank-CRM offers you a single front end to understand customer needs, offer one-to-one specialized services and take effective decisions. SBank-CRM provides all information that is derived from operational systems, business intelligence and decision support systems from a single interface. It provides excellent customer satisfaction and sales opportunities driven by deep insight customer analytics where you have real time access to analytical customer data including; financial summary, product activeness, product propensity, profitability and other key analytics results.
eAlicia
Evaluate and control the profitability of your business by facilitating decision making. Get a global view by measuring customer satisfaction and the quality of your services/products anywhere in the world. All the information at your fingertips, to have data in real-time. Predict any problematic situation, react and design effective action plans. Understand how you are impacting and how satisfied your customers are perceiving. Evaluate employee satisfaction, react and find solutions in time by improving productivity with a smile. Perform product tests, analyze the behavior of your users and get a good positioning in front of the competition. Implement all security and anonymity controls for your surveys.
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R Systems
R Systems’ aim is to enable organizations to not only identify hindrances in the customer journey but also mitigate them to improve loyalty & long-term profitability by harnessing the power of AI, data analytics, Natural Language Processing (NLP) & Deep Neural Networks (DNN). Understanding the essence of customer experience helps you augment the way people respond to your brand in terms of engagement, loyalty, and retention. Organizations need accurate data and metrics to discern, gather, and analyze customer data for gaining actionable insights and making educated decisions to retain and acquire customers. Our data analytics framework will help you improve First Contact Resolution (FCR), reduce customer effort, optimize self-service options, and handle seasonal spikes in demand. With R Systems on your side, your customer experience will get better with every single interaction. Our services enable you to gather data from customer interactions to gain insights into behavior.
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icibot
ICIboT is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.
ICIboT raises hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on the phones of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel.
With the multi-platform support offered by ICI, you increase both your repeat guest numbers and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.
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Lynx Trading Platform
The Trading Platforms allow to control and manage all sales processes of banking, financial and insurance products, by a deep understanding of the various channels and a fully integration with back-end systems (both administrative and managerial). It is fundamental to overcome the “physical” barriers that have historically limited the three main involved operating areas through their consolidated management. Functions dedicated to the customer relationship management, covering all front-end needs through teller, call center or financial advisor. Innovation related to portfolio modeling and sales planning. It’s the information repository that feeds the channels area. It collects and summarizes all the information/events managed by the back-end. Innovation related to portfolio modeling and sales planning.
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Pricing
Pricing Details:
Contact SWORD BROS for pricing details.
Integrations
No integrations listed.
Company Information
SWORD BROS
Russian Federation
swordbros.ru/portfolio/sbank-crm-4/
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Product Details
Platforms Supported
Windows
SBank CRM Frequently Asked Questions
SBank CRM Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management