Rsoft CRM

Industry diversity is one thing, flexibility is another. But tailor-made business software can be perfectly adapted to the current company size as well as the number and requirements of the users, such as the WinLine business solutions from Mesonic. Complete ERP, CRM & PPS solutions for medium-sized companies. Comprehensive module packages, more exclusive functions, and group consolidation opportunities, including PPS for manufacturing companies. Modular ERP and CRM solution for your company. Modular structure, programs for all business areas, and grows with your business needs. Complete solution for ERP, CRM, PPS, user-dependent monthly fixed price, update maintenance included in the usage price, and direct conversion to WinLine business or WinLine. Transparent billing in the pay-per-use model. Individually adaptable solution and secure data storage. Time & location-independent WinLine access.

There’s no better way to meet customers’ expectations than to empower your front-line agents to be their best and to drive service excellence from any location. Now, deliver extraordinary experiences using NICE Enlighten AI for Customer Satisfaction with Real-Time Interaction Guidance. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment – when it matters most. For the first time ever, businesses are driving customer satisfaction on every single interaction. NICE Enlighten AI’s first-of-its-kind predictive behavioral models are derived from 20+ years of industry research, using billions of interactions. Real-Time Interaction Guidance accurately and immediately scores the specific agent behaviors proven to drive customer satisfaction. Easy to understand recommendations empower agents to deliver excellence on every single interaction.