RootDesk

Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.

dtSearch products instant searching across terabytes of text in a wide range of online and offline data types. Search time (including concurrent search time) is typically less then a second. dtSearch Desktop and dtSearch Network run in a classic Windows environment for individual or shared network-based searching. The dtSearch Engine developer SDK comes in multiple different versions for different platforms. Running in an Internet or Intranet server-based environment, the dtSearch Engine supports efficient multithreaded searching, with no limit on the number of concurrent search threads. Indexing is easy: just point to the folders or online data you want to index. No need to tell dtSearch what files, emails or other content you have; dtSearch will figure that out for itself. dtSearch can build and simultaneously search any number of terabyte indexes.