Audience
AI, Customer Support, SaaS
About Rivit
Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.
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Integrations
No integrations listed.
Company Information
Rivit
Founded: 2023
United States
www.rivit.ai/
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Product Details
Platforms Supported
Cloud