Audience
Companies that want a simple solution to sell, activate and service business technology products at scale
About Relay
Relay makes it simple to sell, activate and service business technology products at scale. With a single Smart Inbox, an integrated knowledge base and seamless collaboration, your team is more efficient and can focus on helping customers instead of dealing with multiple and disconnected workflows. It’s time for a system that gets smarter every time you use it. Relay uses machine learning and universal technology data to drive intelligent automation that creates more powerful agents while reducing the number of questions they get from customers. Who said you can’t be personal at scale? Let your customers talk with you however and wherever and give your agents the complete context they need to respond quickly and treat every customer as an individual, not a ticket.
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Pricing
Starting Price:
$200.00/month
Pricing Details:
A low price per customer
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Boomtown Network
Founded: 2013
United States
thinkrelay.com
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Relay Product Features
Help Desk
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Alerts / Escalation
Community Forums
Document Storage
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Service Level Agreement (SLA) Management
Ticket Management