Audience
Companies searching for a solution to manage and improve their operations and services
About RSTickets!Pro
We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff.
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Integrations
No integrations listed.
Company Information
RSJoomla!
United States
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
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Product Details
Platforms Supported
SaaS
Windows
RSTickets!Pro Frequently Asked Questions
RSTickets!Pro Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal