4.5 out of 5 stars
(150 Ratings)
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.
Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.
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4.4 out of 5 stars
(1629 Ratings)
Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time.
At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive.
Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale.
Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed.
Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.
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LEAFIO AI Retail Platform
5.0 out of 5 stars
(3 Ratings)
LEAFIO AI Retail Platform helps retail chains replace disconnected spreadsheets and point tools with one AI-driven system for daily retail decisions. Instead of planning orders, promotions, planograms and assortment separately, teams work with shared data and see how each decision affects the others. Inventory Optimization forecasts demand and automates orders to suppliers and distribution centers. Promotion Management plans campaigns in a shared calendar, forecasts promo sales and prepares stock for every store. Shelf Efficiency builds store-specific planograms and checks how they are executed. Assortment Performance shows which products earn their place on the shelf. Retailers can start with one module and add others as they grow. The result is fewer out-of-stocks, less overstock and write-offs, and less manual work for buyers, planners and category managers. LEAFIO is cloud-based, integrates with ERP and POS systems and is used by 250+ retail chains in 45+ countries.
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