Audience

Sales agents and businesses looking for a solution to increase sales and improve productivity

About ProProfs Chat

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

Pricing

Starting Price:
$19.99 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.3 / 5
support 4.7 / 5
More Reviews Write a Review

Company Information

ProProfs
Founded: 2006
United States
www.proprofschat.com

Videos and Screen Captures

Play Video ProProfs Chat Screenshot 1 ProProfs Chat Screenshot 2
Tidio
Tidio
(16 Ratings)
Tidio is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for many platforms in the online community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides. A free plan is available! One compact solution can delight your customers and fuel your sales. Half of all online customers prefer live chat over any other communication channel. Connect Tidio to all websites and platforms via dedicated plugins, without coding. The Tidio live chat widget adjusts to your customers’ screens, so they can write to you on mobile and tablet. Our live chat widget is customizable: you can change its placement and color, so it fits with your website aesthetics. You can adjust the positioning of the live chat button in a mobile version of the widget.
Learn more
Userlike
Userlike
(94 Ratings)
Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software
Learn more
Ochatbot
Ochatbot
(2 Ratings)
Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.
Learn more
Qualified
Qualified
(1 Rating)
Qualified helps companies generate pipeline, faster. Tap into your greatest asset - your website - to identify your most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals.
Learn more
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

ProProfs Chat Frequently Asked Questions

Q: What kinds of users and organization types does ProProfs Chat work with?
Q: What languages does ProProfs Chat support in their product?
Q: What kind of support options does ProProfs Chat offer?
Q: What other applications or services does ProProfs Chat integrate with?
Q: Does ProProfs Chat have a mobile app?
Q: What type of training does ProProfs Chat provide?
Q: Does ProProfs Chat offer a free trial?
Q: How much does ProProfs Chat cost?

ProProfs Chat Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

ProProfs Chat Reviews

Write a Review
  • Akshay K.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ProProfs Live Chat Software: Streamline Customer Support Effortlessly"

    Posted 2023-05-31

    Pros: Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction.

    User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience.

    Cons: Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform.

    Overall: ProProfs Live Chat Software is a powerful tool that streamlines customer support efforts effectively. With its real-time engagement capabilities, user-friendly interface, customizable chat widget, and comprehensive features, it offers a seamless and efficient support experience. Although the mobile app may have limitations, the overall value and impact of ProProfs Live Chat Software make it an excellent choice for businesses looking to enhance their customer support operations.

    Read More...
  • Sinsoy G.
    Growth Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Awesome Customer Support Tool for Engagement"

    Posted 2020-12-30

    Pros: I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market.

    Cons: It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.

    Overall: Our three months have been full of engagement with our website visitors and we’ve never thought that engaging them would be so easy. I would highly recommend people to get this tool onboard if you wish to see skyrocket website engagement.

    Read More...
  • Aaron H.
    Customer Support Executive
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Amazing Integration Options "

    Posted 2020-12-23

    Pros: What really impressed us about ProProfs Chat was the ability to integrate with so many tools at the same time. We even tried out their native app integrations and ended up using them on a regular basis. You’ll get a complete support bundle free.

    Cons: As of now, we’re really satisfied with the outcome this tool has produced for us. So no complaints as of now.

    Overall: Overall, our experience has been good and hasn’t made us think twice about our decision of getting this tool onboard. The best thing is, it doesn’t feel too heavy on our pockets, especially when we were trying to reduce our support cost.

    Read More...
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