Audience
Contact and call centers requiring a business telephony application to improve their services
About PrediCX
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
Pricing
Starting Price:
$495 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
PrediCX Frequently Asked Questions
PrediCX Product Features
Machine Learning
Deep Learning
ML Algorithm Library
Predictive Modeling
Templates
Visualization
Model Training
Natural Language Processing (NLP)
Statistical / Mathematical Tools
Predictive Analytics
AI / Machine Learning
Data Mining
Sentiment Analysis
Benchmarking
Data Blending
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Text Mining
Predictive Modeling
Sentiment Analysis
Tagging
Text Analysis
Topic Clustering
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Taxonomy Classification