Audience
Organizations that want to deliver positive experiences to their customers
About Potentiate
There’s never been a more important time for brands to show customers their human side. Not with words, but through actions. By doing the right thing and by delivering positive experiences that delight their customers. Making informed decisions just got a whole lot easier. Integrate data from multiple sources and merge disparate data to uncover hidden truths. Your customers are humans. They’re not numbers. They’re not lines on a graph. They’re living, breathing people with dreams & desires. We’ll help you understand your customers as people so you can deliver exceptional human experiences. HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well. HX One integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.
Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions.
With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically.
Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey.
Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX
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SurveyOL
SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys.
SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF.
With SurveyOL, you can make better decisions.
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Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities.
Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions.
Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of your CX strategy.
By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises.
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MultiRater Surveys
MultiRater Surveys has been designed to assist learning & development consultants, executive coaches & HR professionals to maximize leadership capability and employee engagement. This powerful online people analytics platform provides a range of template surveys
- 180 Degree Performance Reviews
- 360 Degree Leadership Development Surveys
- Employee Feedback/Engagement Surveys
- Mental Health & Wellbeing Surveys
- Customer Pulse Surveys
This platform also possesses the capability to customize questions to create fully personalized surveys that will deliver the required data for leadership and organizational growth.
For those looking for an online survey platform to add onto an existing Human Resource Management System, MultiRater Surveys offer highly customizable API integrations that will allow you to receive actionable data structured to fit your system.
Sign up for a 14 Day Free Trial today (no payment details required)
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Integrations
No integrations listed.
Company Information
Potentiate
Founded: 1992
Australia
www.potentiate.com
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Product Details
Platforms Supported
SaaS
Training
Webinars
Support
24/7 Live Support
Online
Potentiate Product Features
Survey
Email Marketing
Question Branching
Skip Logic
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Library
Site Intercept Survey
Supports Audio / Images / Video