Audience
Help Desk solution for companies
About Polar Help Desk
Polar Help Desk 5 enables your organization to manage and deliver support services to your employees and customers through a central web-based help desk portal. Each incident template has some predefined values set. You can set multiple incident templates to be used by members of a particular team and a particular account, and each team and account can have incident templates specific to their needs. You can set values you often use to speed up manual incident registration. You can set which team or user a new incident will be assigned to, which service level will apply, any value can be set to be predefined. You can create as many incident templates as you need.
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Integrations
No integrations listed.
Company Information
Polar Software
Croatia
www.polarsoftware.com
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online
Polar Help Desk Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal