Audience
Help Desk solution for companies
About Polar Help Desk
Polar Help Desk 5 enables your organization to manage and deliver support services to your employees and customers through a central web-based help desk portal. Each incident template has some predefined values set. You can set multiple incident templates to be used by members of a particular team and a particular account, and each team and account can have incident templates specific to their needs. You can set values you often use to speed up manual incident registration. You can set which team or user a new incident will be assigned to, which service level will apply, any value can be set to be predefined. You can create as many incident templates as you need.
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With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
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ServoDesk
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI.
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Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
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Freshservice
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Basic Online Service Desk / Help Desk
Meet your customer demands with greater speeds and get them singing your praises. They'll want to deal with you more frequently! Speed up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls. With defined templates, you minimize the need for typing repetitive text and so, therefore, generate tickets faster. With predefined solutions dependent on call types raised, you have the potential to provide more first call resolutions. Automatically create calls from emails and have them routed to the appropriate team member. Escalation email alerting for call assignments, overdue calls and task assignments. Export call data and key metrics to MS Excel for further analysis. Product and problem analysis option for quality control tracking. Costs / compensation & revenues option for financial reporting. Our web-based Service Desk app caters for complex workflow routing.
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Integrations
No integrations listed.
Company Information
Polar Software
Croatia
www.polarsoftware.com
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online
Polar Help Desk Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal