PerformanceHub

Pros: PerformanceHub was easy to set up with the help of our contact initially and now the admins can make any further changes required or ask for help. Users say the appraisal format is clear and concise with a detailed explanation of the company's core values. Objectives tabs are user friendly, they particularly like the feedback tool which the management team have used to gain essential feedback internally and externally on individuals' performance. Perfect for recording informal meetings and having the ability to look back and refresh your thoughts.

Cons: As with any new software we are currently learning what it can and can't do. Different users sometimes want slightly different things and we can't accommodate everyone. It would be useful if bigger objectives could be broken down into sub goals/tasks that feed into the overall

Overall: Very positive feedback form users so far. Customer service has been fantastic. Though there are more complex products available, this suits the needs of our business and is a great first step to moving reviews online.

Pros: Performance Hub was extremely quick to get up and running for our employees. When we had a need to expand the capability from a performance management system to a performance and salary planning system, Performance Hub took on the task and delivered flawlessly!

Cons: We had a complex security model requirement which made it challenging to set up and maintain.

Overall: Overall, the product and team delivers above and beyond my expectations! From initial set up to daily monitoring and troubleshooting, Performance Hub never let me down!

Pros: Ease of use - the application is intuitive and easy to use, requiring minimal training for new users to become competent. Storing all performance related info in one place makes it a lot easier for managers to record, track and reward performance. The way in PerformanceHub presents objectives and key measures was also a positive as we were looking to move to an OKR approach, which this suited.
Strategically, PerformanceHub allows us to present every employee with a view of how their objectives fit into the wider picture, allowing us to visually present the golden thread, allowing people to see how they contribute to the overall success of the business.

Cons: Not necessarily things we did not like, but more observations about what would be useful to us:

1. A separate 'performance improvement plan' option, where a specific short term action plan can be created to address particular performance issues for an individual that sits outside of the normal process. This can be achieved within the tool, but we have suggested a potential separate feature to Cogendo who are now looking into it.

2. Documents/images/links - ability to upload images to appraisals, or links to documents would be a useful feature to have. Links can be added, but they are inactive. We understand that this is due to security.

Overall: The experience has been excellent to date. We were given access to PerformanceHub to test and evaluate and provided with the time to do this without being harassed by constant sales calls. The roll out to the business was exceptionally smooth and the team at Cogendo were extremely responsive to our requests for support with integration and delivery.

Ongoing technical support has been superb - quick response times with friendly service. Definitely recommend.