Audience

Our target market are small businesses that deal with selling a product or service online.

About Paldesk

Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy to keep track of all your real-time conversations and follow up on with ease over e-mail. Offering flexibility and a dynamic app interface, it stands out as being adaptable and customer oriented when you need it the most.

Pricing

Starting Price:
$9 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Paldesk
Founded: 2014
United States
www.paldesk.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Online

Paldesk Frequently Asked Questions

Q: What kinds of users and organization types does Paldesk work with?
Q: What languages does Paldesk support in their product?
Q: What kind of support options does Paldesk offer?
Q: What other applications or services does Paldesk integrate with?
Q: Does Paldesk have a mobile app?
Q: What type of training does Paldesk provide?
Q: Does Paldesk offer a free trial?
Q: How much does Paldesk cost?

Paldesk Product Features

Customer Service

Alerts / Escalation Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Social Media Integration Supported
Virtual Assistant Supported
Workflow Management Supported
Appointment Management Not Supported
Call Center Management Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Surveys & Feedback Not Supported

Help Desk

Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Interaction Tracking Supported
Knowledge Base Supported
Live Chat Supported
Multi-Channel Communication Supported
Real-time Chat Supported
Ticket Management Supported
Alerts / Escalation Not Supported
Community Forums Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Known Issue Management Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Third Party Integration Supported
Website Visitor Tracking Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Transfers / Routing Not Supported