Audience

Anyone that needs online PDF tools

About PDF Guru

Convert, edit, merge, and compress PDFs with just a few clicks.

Download your document quickly and with ease. Our PDF converter can create PDF files in seconds!

We use HTTPS encryption to protect your digital data when you make PDF files on our platform.

Redact a PDF, modify text, add new objects, and perform even more actions all in one place.

We designed an intuitive interface so that you can use our PDF maker without any hassle.

Our PDF maker works online on all platforms, whether it's Windows, Mac OS, Linux, iOS, or Android.

If you don’t want others to open, edit, or print your file, you can lock or restrict access to it.

Integrations

No integrations listed.

Ratings/Reviews - 164 User Reviews

Overall 1.3 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.4 / 5
support 1.3 / 5

Company Information

PDF Guru
pdfguru.com

Videos and Screen Captures

PDF Guru Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

PDF Guru Frequently Asked Questions

Q: What kinds of users and organization types does PDF Guru work with?
Q: What languages does PDF Guru support in their product?
Q: What kind of support options does PDF Guru offer?
Q: What type of training does PDF Guru provide?

PDF Guru Product Features

PDF

Convert to PDF
Encryption
PDF Reader
Digital Signature
Annotations
Watermarking
Merge / Append

PDF Editors

Access Controls / Permissions
Annotations
Commenting / Notes
Customizable Branding
Delete Pages
Electronic Signature
Forms Management
Full Text Search
Merge / Append
Optical Character Recognition (OCR)
Rearrange Pages
Rotate Pages
Compare Side-by-Side
Watermarking
Offline Access
  • Satish P.
    Analyst
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fraudster company"

    Posted 2026-02-05

    Pros: There is nothing to report positive about such a fraudsters. The pros is they are good at many people fool.

    Cons: I had an extremely negative experience with this company and strongly advise others to avoid them. I signed up for a service and paid a small initial fee, but the service did not deliver what was promised or what I reasonably expected.

    On top of that, I was charged €49.99 for an annual subscription that I never knowingly agreed to. This charge came as a complete surprise and felt deeply misleading and unfair.

    Overall: In my personal experience, the app was useless for my needs, and the billing practices left me feeling deceived. I recommend staying well away from this company and its app.

    Read More...
  • A PDF Guru User
    Senior Role
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Avoid "

    Edited 2026-02-03

    Pros: Nothing.

    Cons: I spent 0.99 as a one off payment for a PDF to word document which wasn’t useable. A week later they ‘stole’ £49.99 from my account and have refused to return it to me. I now have the unfortunate task of looking at taking legal action. Please don’t use this company.

    Overall: Avoid at all costs.

    Read More...
    Reply from PDF Guru
    Posted 2026-02-04
    Dear Valued Customer! We’re very sorry to hear about your experience and understand how upsetting this situation must have been. Please know that our intention is never to charge users without consent. Subscription terms are presented before purchase, and refunds are handled according to our policies. If you believe an error has occurred, we encourage you to contact our support team directly at social@pdfguru.com so that your case can be reviewed and resolved. We take all feedback seriously and are constantly working to improve transparency and customer support.
  • A PDF Guru User
    IT
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Complete scam, do not trust them"

    Posted 2026-01-25

    Pros: Nothing – they charge you for things that you didn't agree to, and obfuscate that they are doing this and try to hide behind this. No answers to repeated emails. Scammers.

    Cons: They initiate recurring payment which you do not agree to.

    Overall: Complete scam. You sign up for a trial and then they scam you and keep charging you. Do not trust or use.

    Read More...
    Reply from PDF Guru
    Posted 2026-01-26
    Dear Valued Customer! Thank you so much for letting us know. We are sorry to hear that you didn't have the best experience. We want to emphasize that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to update your email or reach out to us again at social@pdfguru.com.
  • A PDF Guru User
    Owner
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A cunning deceptive scam"

    Posted 2026-01-14

    Pros: Nothing to like about this thievery. They've developed a cunning plan to extract a lot of money from trial users without their knowledge. It's criminal.

    Cons: Their deception in order to steal money from unaware victims.

    Overall: Beware of this deceitful, cunning scam, trickery at its finest, get a once off file converted for $1.99, months later you find out the crooks have been stealing money from you bank account monthly $50USD for absolutely nothing in return, then they have the hide to tell you you missed the fine print, and that you actually signed up for a monthly subscription to be stolen from your bank account at their will, and to top it of PayPal says it's fine, you're on your own buddy, nothing to see here, absolute brazen theft by these slimey crooks and PayPal to boot.

    Read More...
    Reply from PDF Guru
    Posted 2026-01-17
    Dear Valued Customer! Thank you for leaving us a review. We understand this is an inconvenience and apologize for this matter. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it. We want to clarify that we do not intend to mislead users or charge anyone without consent. Each case is reviewed individually by our support team, and we encourage you to reach out directly to social@pdfguru.com so we can properly review your account, billing history, and any possible resolution options available to you
  • Carlos N.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Be careful scam "

    Posted 2026-01-09

    Pros: Nothing.

    Cons: Any company who enrolls you into a subscription without your consent is a scam specially if you are paying for the services …just because I go to a restaurant once this restaurant doesn’t enroll me into their minimum charge every month

    Overall: Terrible thieves.

    Read More...
    Reply from PDF Guru
    Posted 2026-01-10
    Dear Carlos! Thanks for letting us know about your experience. We are sorry if there was any confusion, but our subscription details were provided upfront and transparently for the full monthly price. We aim to be as clear as possible, and we appreciate your understanding of our pricing structure. If you’re willing, we’d appreciate the opportunity to look into the situation and make things right — please feel free to reach out to us at social@pdfguru.com.
  • Cristy G.
    User
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "DO NOT TAKE THE BAIT"

    Posted 2025-12-30

    Pros: Service was great for the one page I converted but it wasn't worth $52. I would never trust this company again.

    Cons: I didn't mind paying for the trial period of $1.99 but they don't operate like other sites. They CONVENIENTLY add "fine print" hoping no one reads it. After being charged a non-refundable $49.99, I tried to cancel so they charged AGAIN for $.99 For every person scammed, they make $52 then send an email telling you "sorry"! They make a lot of money off of this scam.

    Overall: I'd rather not!!! I have absolutely nothing good to say about this company. Wish I had read these reviews before donating to them.

    Read More...
    Reply from PDF Guru
    Posted 2025-12-31
    Dear Cristy! Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and understand why this situation felt frustrating and disappointing. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation. The Terms and Conditions are clearly displayed on the sales screen before the purchase, and you can continue to use the product only by agreeing to them. Feedback like yours is taken seriously and is actively used to improve how transparently pricing and trial conditions are presented. Regarding the additional charge you mentioned, our support team is always available to review billing cases in detail and clarify or resolve any issues that may have occurred. We regret that your overall impression of our service was negative, even though the tool itself worked for your initial task. If you’re open to it, we would still encourage you to reach out to our customer support team at social@pdfguru.com so your case can be reviewed properly and addressed as fairly as possible.
  • A PDF Guru User
    Marketer
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "I was scammed"

    Posted 2025-12-27

    Pros: Nothing!
    I used the service for a form translation, and I was asked to pay 1 Euro for a 7 day trial. Which I figured was ok, so I was dumb enough to do it. The result was piss poor, the "translated" version of my PDF was identical to the original form! No translation.

    Cons: THIS IS A SCAM! They make you sign up for a 7 day trial, and in invisible font in the footer, it is hidden that they will charge you 50 Euros per month per the end of the trial. Once you sing up, there is no confirmation per email or other receipt that makes it clear they are scamming you. Stay away from this company! There are other options that don't screw you over.

    Overall: I was scammed by this company as so many others. I had a one time need to translate a PDF form. Tried PDF Guru, and before showing me the result of the translation, I was asked to pay 1 Euro for a 7-day trial. Big letters about what I was opting in for, and only after the scam occurred to me did I go back and discovered how they have hidden the monthly subscription of 50 Euros per months in the footer text with nearly invisible font (grey and small, inside the typical terms and conditions that they know nobody reads!). Of course, nothing like a confirmation by email or anything else that would induce me to cancel within the 7 day window...

    I contacted customer service within minutes of my card getting charged, and of course there's no refund. So clearly, this business is based in tricking people like me to click and pay for a one time need, and secretly lure them into a crazy subscription that no sane private person would accept.

    Perhaps with mentioning: The translation I needed completely failed!

    Read More...
    Reply from PDF Guru
    Posted 2025-12-28
    Dear Valued Customer! Thank you for sharing your detailed experience. We’re very sorry to hear about the frustration caused by the failed translation and the unexpected subscription charges. We understand how upsetting this situation must be, especially when you only needed a one-time service. Transparency, accurate service, and fair billing are extremely important to us, and we regret that your experience fell short of expectations. Please contact our support team at social@pdfguru.com so we can review your account and assist you further.
  • R H.
    User
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "7 DAY TRIAL SCAM"

    Posted 2025-12-10

    Pros: Nothing.

    Cons: PDF Guru offered a 7 day trial which i took with the caveat that i would cancel if I would not use it any more. WITHOUT any notice they just rolled me into a year sub and took money through paypal without any notification.

    Overall: I cancelled on the app the repeat payment but did not know that unless i physically go into paypal it won't be accepted, so they took 49.99 GBP from me and refused to refund. I hope they won't con others into these stupid scams

    Read More...
    Reply from PDF Guru
    Posted 2025-12-11
    Dear Valued Customer! Thank you for leaving us a review. We understand this is an inconvenience and apologize for this matter. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. Also, upon purchasing the Trial Period, we sent a billing notification detailing upcoming charges. If you haven’t seen it, please check your Spam folder and mark our email as "Not Spam" to ensure you receive future communications from us. If you’d like, please reach out to our support team at social@pdfguru.com with your account details, and we’ll review your situation to see if there’s any way we can assist further.
  • A PDF Guru User
    Business Management
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "SCAM"

    Posted 2025-12-05

    Pros: Nothing about this service and company is positive. They are a SCAM company hiding behind their DF conversion service.

    Cons: PDF Guru are Guru’s of taking monthly subscriptions from your account when you make a one off purchase. They are an unscrupulous company. There are many other services. DON’T USE this one.

    Overall: They stole over 250 US from my account by signing me up to a subscription I never agreed to, even though I used PayPal they refused to refund.

    Read More...
    Reply from PDF Guru
    Posted 2025-12-08
    Dear Valued Customer! Thank you for sharing your feedback. We sincerely regret any confusion regarding your subscription. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. We understand unexpected charges can be frustrating, and we encourage you to reach out to our support team at social@pdfguru.com with your account and transaction details. Our team will review your case carefully and do its best to assist you. We appreciate your feedback and the opportunity to improve our service.
  • A PDF Guru User
    User
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Total scam "

    Posted 2025-12-05

    Pros: N/A

    Cons: An absolute scam.

    Overall: Be cautious with this service — I made a one-time payment of €0.99 for a single document conversion, and a week later they charged me €49 for a subscription I never agreed to. When I contacted their automated customer support, I was told they do not issue refunds. This is completely unacceptable and feels like a total scam.

    Read More...
    Reply from PDF Guru
    Posted 2025-12-06
    Dear Valued Customer! Thank you for bringing the issue to our attention. We regret to hear of these incidents and the reported poor level of support you received. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. Please email us at social@pdfguru.com. Once received, we will diligently look into this matter to provide an accurate resolution. Hope to hear from you soon!
  • A PDF Guru User
    Producer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Rip Off"

    Posted 2025-11-22

    Pros: It did a simple change I needed, and that's about it.

    Cons: Used it for one document but did not see that after 99 cents, they start automatically charging 50 USD (74 CAD) a month. Wow. Great business model. AVOID AT ALL COSTS

    Overall: Terrible - the subscription model is confusing and the charge per month? For the service? Outrageous.

    Read More...
    Reply from PDF Guru
    Posted 2025-11-25
    Dear Valued Customer! Thank you for taking the time to share your feedback. We’re glad to hear that the tool was able to make the change you needed, but we’re truly sorry if there was any confusion about subscription terms. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation. The Terms and Conditions are clearly displayed on the sales screen before the purchase, and you can continue to use the product only by agreeing to them. We never want users to feel misled, and we take concerns about unclear billing very seriously. If you believe the charge was unexpected or if you need any help with cancellation or billing, please contact us directly at social@pdfguru.com. Our team will be happy to review your case and assist you. Thank you again for your feedback — it helps us continue improving transparency and the overall user experience.
  • A PDF Guru User
    CEO
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "WATCH OUT THEY STEAL $49.99 FROM YOUR ACCOUNT!! "

    Posted 2025-10-28

    Pros: They respond the emails, and they have a nice way to say NO! I dont have more pros for them.........

    Cons: They dont care about you! They care about making free money by NOT OFFERING anything without providing a refund

    Overall: I want a say this is a company that steals your money very easy. I need to convert a pdf urgently, I found this and it was less than $1 to convert. So I purchased this but what you dont know is that you are buying a subscription that they charge a week or so later $49.99 and once you request the refund they say is non returnable. They make thousands of dollars every day by charging customers something they dont even know they have.

    Read More...
    Reply from PDF Guru
    Posted 2025-10-29
    Dear Valued Customer! Thank you for the review. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Our pricing and subscription terms are clearly displayed during checkout to help avoid any confusion, and we always strive to assist customers who reach out to us directly. Please contact our support team at social@pdfguru.com — they’ll be happy to review your case and see how they can make things right. We appreciate you taking the time to share your feedback, as it helps us improve transparency and user experience.
  • Bruno V.
    Math tutor
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "9/10 I guess"

    Posted 2025-10-28

    Pros: large files goes easy, no issues with non-english languages, I do deutch and espanol, no problems by far.

    Cons: apparently price. but yk, it costs the services they give.

    Overall: 9+ outta 10. would def call it a 10 but the price holds me back. me not rich :)))
    ofc I wanna this to be cheaper

    Read More...
    Reply from PDF Guru
    Posted 2025-10-29
    Dear Bruno! Thank you for your awesome feedback and for sharing such a detailed review! We’re really glad to hear the tool works smoothly for large files and different languages — that means a lot to us. We understand your thoughts about pricing and truly appreciate your honesty. Your input helps us find the right balance between quality and affordability. Thanks again for the 9/10 — we’ll keep working hard to make it a full 10!
  • Edwin B.
    User
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Total scam. "

    Posted 2025-10-22

    Pros: None.

    Cons: I sent a pdf to compress it and it just does not work at all.

    Overall: The file size remained the same and yet they charged me 29 dollars.

    Read More...
    Reply from PDF Guru
    Posted 2025-10-23
    Dear Edwin! Thank you for bringing the issue to our attention. We are genuinely sorry to learn that our service did not meet your expectations, and we apologize for any disappointment this may have caused. We encourage you to reach out to our support team at social@pdfguru.com with specific details about the conversion issues you've encountered, and they will work diligently to resolve them. We will be waiting for your letter as we’re always trying to fix issues for all our users.
  • Tim F.
    AE
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Scam"

    Posted 2025-10-21

    Pros: Does what it needs to do but will falsely charge you

    Signed up for limited use and got charged double. Very sneaky subscription conditions.

    Helpdesk unwilling to refund.

    Will not use this again

    Cons: The scammy recurring billing of much more than what you sign up for

    Overall: Terrible, always use an alternative because there are plenty that will not scam you out of your money.

    Read More...
    Reply from PDF Guru
    Posted 2025-10-23
    Dear Tim! Thank you for sharing your feedback. We understand the concern over this. We regret to hear of these incidents and the reported poor level of support you received. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. If you’re willing, we’d appreciate the opportunity to look into the situation and make things right — please feel free to reach out to us at social@pdfguru.com.
  • Lipo M.
    Marketer
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fantastic — a $1.99 ‘trial’ that magically becomes $49.99 a week later."

    Posted 2025-10-21

    Pros: I’m so glad PDF Guru taught me how to read tiny fonts. I signed up for a 7-day trial advertised as $1.99 and was charged $49.99 after the trial ended.

    There was no obvious place to cancel or remove my card. Company support asked for partial card digits (which I provided) — still waiting for a refund.

    If you enjoy surprise charges and extra paperwork, this is the app for you.

    Cons: Should have charged me $100. I'm not that poor. Thank you

    Overall: Use it if you're feeling rich. They will charge you for a fine print trap that you will never gonna notice. Taught me the feeling of how rich I am.

    Read More...
    Reply from PDF Guru
    Posted 2025-10-23
    Dear Lipo! Thank you for the thorough feedback. We are sorry if there was any confusion, but our subscription details were provided upfront and transparently for the whole monthly price. We aim to be as clear as possible, and we appreciate your understanding of our pricing structure. Our customers have the possibility to cancel the subscription anytime if they don’t wish to continue using the service. Rest assured, we are continually working on improving our service, and your feedback is a great help for future development. Also, please allow us to clarify that we ask for additional information only if we cannot locate the user by the provided email address. You can expect the refund to be credited back to your account within 14 business days. In the meantime, we recommend checking your account balance, as refund notifications may not always be sent out. If you ever have further questions or need assistance, our team is available at social@pdfguru.com to help anytime. We wish you and your loved ones all the best.
  • Paola E.
    Freelancer & Copywriter
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Subscription is not the cheapest"

    Posted 2025-10-14

    Pros: easy to use, even a kid can use it lol. the tools they provide, like pdf editor & signer are also good, I use em the most.

    Cons: of course the price. I'm a new to freelance and don't really have big budgets.

    Overall: Subscription is not the cheapest, but at least I don’t feel tricked. Everything I tried worked without hidden paywalls

    Read More...
    Reply from PDF Guru
    Posted 2025-10-15
    Dear Paola! Thank you so much for sharing your honest feedback! We’re really glad to hear that you found our tools easy to use and helpful in your freelance work — that means a lot to us. We understand that pricing can be a challenge, especially when you’re just getting started, and we’ll definitely keep your feedback in mind as we continue improving our plans. Wishing you all the best in your freelance journey, and thanks again for choosing PDFGuru!
  • A PDF Guru User
    Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Website Confusing"

    Posted 2025-10-13

    Pros: Nothing...their website was confusing an deceiving and they charged me more than they should...Be careful

    Cons: Website offer a value for 7 days for $1.49 and after 9 days registered, found a charge for 72 CDN$ for monthly maintenance(?)...they charged my credit card by a deceiving website...Be careful

    Overall: They steal from me...Be careful with what they are publishing on their website...In addition of the charges I was not even able to use the electronic signature I was looking for

    Read More...
    Reply from PDF Guru
    Posted 2025-10-14
    Dear Valued Customer! Thank you for sharing your feedback. We’re sorry to hear about your experience. Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. To resolve this promptly, please contact our support team at social@pdfguru.com with your account details. We will review the charges and assist you with any refunds or technical issues, including access to the features you expected. We take feedback like yours seriously and appreciate the opportunity to make things right.
  • Jim K.
    Billing team lead
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Awesome service"

    Posted 2025-10-12

    Pros: I like how it looks & works. easy, contains all the features I need, also good plan if you buy it for the whole team.

    Cons: sometimes experienced connection issues, but idk whether it was on their or my end.

    Overall: Awesome! I need to scan docs all the time for work and our company got this for the team. Does what we need, no issues so far

    Read More...
    Reply from PDF Guru
    Posted 2025-10-13
    Dear Jim! Thanks a lot for your awesome feedback! We’re really glad to hear that the product fits your workflow and helps your team manage documents efficiently. Our goal is to make the entire process as smooth and reliable as possible, and we’re constantly working on optimizing performance and server stability to ensure that experience. Feedback like yours truly helps us move in the right direction and keep improving. Thanks again for sharing your experience and for being part of our community!
  • A PDF Guru User
    Mechanic
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Unauthorized transaction "

    Posted 2025-10-03

    Pros: N/A.

    Cons: I have cancelled my subscription with them already but didn’t understand why they have charged me $75. Moreover these guys don’t reply to the emails as well.

    Overall: Never recommend.

    Read More...
    Reply from PDF Guru
    Edited 2025-10-06
    Dear Valued Customer! Thank you for bringing the issue to our attention. We sincerely apologize that your experience did not meet expectations. At PDFGuru, our goal is to deliver reliable service and responsive support at all times, and we regret that this was not reflected in your case. Please know that we only process charges for active subscriptions, and we’re truly sorry for any confusion or frustration this situation may have caused. Rest assured, our support team will handle your request as quickly as possible. If you require further help or have more questions, don't hesitate to update your email or reach out to us again at social@pdfguru.com.
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