OvationCXM
Take your uncoordinated customer, internal and third-party interactions and turn them into exceptional journeys that drive in-year returns and tripled NPS scores. No re-architecture is required. OvationCXM is the first CXM platform that connects siloed internal and third-party systems, unlocking a unified view of your customer's interactions, wherever they occur in your ecosystem. Share a common view across multiple organizations for seamless customer journeys and interactions across your ecosystem. Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS, and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific, and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, and on-screen deep links to drive smarter resolution.
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Emerson Ovation
Emerson’s Ovation™ platform delivers a unified automation approach for modern power and water operations. Built on a robust DCS core and deployed across thousands of sites worldwide, Ovation supports over 1.4 million MW of generation capacity with deep expertise in turbine, boiler, HRSG, and renewable control. Its integrated suite includes SIS, SCADA, simulation with digital twin modeling, optimization tools, plant prognostics, cybersecurity, and AI-driven applications. Emerson also leads in water/wastewater automation, with successful DCS and SCADA implementations at more than 150 U.S. facilities managing 12 billion gallons daily.
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Ovation
Actionable Guest Feedback that Actually drives revenue. Find out how your on- and off-premises customers are feeling, fix any issues in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc. Effortlessly measure satisfaction 18x more effectively than current methods. Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews. Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
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Seeq
Seeq is the first application dedicated to process data analytics. Search your data, add context, cleanse, model, find patterns, establish boundaries, monitor assets, collaborate in real time, and interact with time series data like never before. Whatever your process historian or operational data system of record – the OSIsoft® PI System®, Honeywell's Uniformance® PHD, Emerson DeltaV and Ovation, Inductive Automation's Ignition, AspenTech IP.21, Wonderware, GE Proficy or any other – Seeq can connect and get you working in minutes. In the current hype around predictive analytics, machine learning, and data science, what’s missing are solutions to the real challenges to an analytics-driven organization. Tapping the expertise of your current employees. Support for collaboration and knowledge capture to foster sharing and reuse of analytics efforts. And the ability to rapidly distribute insights to the people who need them to quickly improve outcomes.
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