Oreka TR Integrations

Secure VPN access for remote workers. Empower remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization. If you're looking to increase protection for your remote employees so they can work from any device, at any time, from any location, get started with the Cisco Secure Remote Worker solution. Cisco can help accelerate your business success by quickly extending flexible, policy-driven access to support remote workers across wired, wireless, and VPN. Get more--with lower total cost of ownership--with multiple services beyond traditional VPN capabilities and successfully enable a more complete secure access for remote workers. Gain the visibility and control for your distributed enterprise to identify who and which devices are accessing your enterprise network.

VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.

The “Free” in FreePBX stands for Freedom. That’s because FreePBX, the world’s most popular open source IP PBX, gives users the tools to build a phone system tailored to their needs. Discover the power of open source communications. Take a look at all the built-in features FreePBX has to offer and start building your phone system. Transform your FreePBX install into a robust Unified Communications system with commercial modules from Sangoma and other add-ons for FreePBX. Visit the Knowledge Base on the FreePBX Wiki! Or let FreePBX experts assist with support for installing FreePBX, updating, troubleshooting, and beyond. Completely free to download and use, the power of FreePBX comes from a global community of developers who ensure it remains a high compatibility and customizable platform with all the key features needed to build a scalable business phone system on any budget.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

The on-premise business phone system that has everything your organization needs to deliver great customer experiences. MiVoice Business is at the heart of Mitel’s leading on-site communication solution (comprising of MiVoice Business, MiCollab, MiTeam Meetings & MiContact Center Business), enabling your organizations employees to instantly benefit from unified, scalable and mobile communications. It’s everything your business needs to take its communications to the next level—through mobility, team collaboration, video conferencing and exceptional customer experience delivery. MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe. Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.

Unify Your Communications! Call, chat, text, fax, conference, collaborate and more - all in one platform! NetFortris Comm-unity unifies all your communication — voice, video, messaging, collaboration, conferencing, meetings and call center — on one platform that’s easy to use and simple to run. And, we put it in the cloud, so that your team can collaborate from any device, anywhere — office, home or on the go! NetFortris Comm-unity is designed to meet your business communications needs today and tomorrow. Comm-unity scales easily as your business grows, always works when you need it and gives your team the latest functionality at their fingertips. With all communications channels in one place, you can streamline teamwork and improve productivity. Your team can access Comm-unity from any internet-enabled device to work from home or on the go. Comm-unity expands as your business grows – whether you're adding hundreds of users or just one.

In the battle for enterprise customers, you are competing with new market entrants that are using cloud-based communications platforms with APIs to offer communications services to Enterprises with the promise of enhacing the customer engagement experience. Kandy's unique and market-leading white-label CPaaS offers you a lot more than programmable APIs – it includes prepackaged applications called Kandy Wrappers, an ISV ecosystem and marketplace for creating vertical market applications and the ability to overlay existing SIP and UCaaS environments with our Kandy Link WebRTC Gateway. Embedded Communications means, sales making calls directly from a CRM application, doctors video-calling patients from the EHR system sharing X-rays and medical scans in real-time, students checking tutor availability and initiating a session on demand. All in high definition voice and video and integrating presence, messaging, chat, collaboration and more.

Deliver a better customer experience and improve employee productivity with Aspect Unified IP, a unified, omni-channel customer service platform made for enterprise contact centers. Aspect Unified IP helps contact centers manage customer interactions across multiple channels, including voice, email, chat, SMS, IM and social. The platform also offers multisession contact handling, integration with leading CRM apps, better call routing, simpler deployment, and real-time and historial reporting to drive actionable business intelligence.

To get where you’re going faster, you need a fully-featured phone system that works wherever you are. And that supports the apps and devices you rely on every day. Our cloud-hosted PBX (private branch exchange) solution answers those needs. Plus, it includes many benefits you’d find in a traditional onsite PBX, without additional hardware costs and physical storage space. Comcast Business offers a complete portfolio of hosted voice services, for every size enterprise business — that’s supported by the largest private voice-over-IP (VoIP) network in the country. VoiceEdge outperforms traditional PBX products, with lower costs, simpler management, and greater scalability. Our Business VoiceEdge Desktop App now integrates the Unified Communications features your enterprise counts on to keep connected. You get a softphone, readable voicemail, screen sharing, and more, plus Chrome™ integration, all in one place on your desktop.

Voice, real-time chat, web conference, file and image sharing, drag-and-drop call operations, and task management all come together in one easy-to-use workspace. Get a communications experience that’s consistent across all your devices, from desktop to mobile. ZAC's collaboration tools like voice, video, file and image sharing, and messaging allow employees to increase productivity and make collaboration simple. MX Mobile keeps your workflow moving even when you’re on the go. All ZAC's features are available at your fingertips, on any iOS or Android device. ZAC is available as a desktop application or via WebZAC's browser-based solution. It’s available with no downloads, on any OS, and supported by multiple browsers.

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Easily roll out BYOD services and control devices on your enterprise network with powerful network policy management. Create and enforce policies across devices and apps with the ClearPass Policy Management System. ClearPass gives you total control over your enterprise network, offering a simpler way to roll out BYOD services. You’ll be able to offload routine tasks to users through guest self-registration portals and self-service employee portals. And leverage contextual data about user roles, devices, application use, location and time of day to streamline network operations across your networks and VPNs.Create and enforce policies across your entire network. Enable users to provision and register their own devices. Use a single view to manage policies, on-board devices, admit users, manage apps and more. Advanced endpoint posture assessments and health checks ensure security compliance and network protection before devices connect and while connected.

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

With a Verge IP phone on your desk and the Allworx Reach™ app on your favorite mobile devices, you can talk in the office or on the go. Without missing a beat. Real-time sharing of contacts across mobile devices (via Reach), Outlook (via Interact Professional), and Verge IP phone. Instant handoff of active calls to and from your mobile device and Verge IP phone (via Reach). Remote control of Verge IP phone using your mobile device (via Reach). We believe your business phone should work the way you like to use it. Use the Programmable Function Buttons to customize your individual phone. Speed dial your favorite personal contacts or colleagues in the corporate directory. For colleagues who are also in the Allworx system, you can see their presence setting and real-time call status (active call, active ringing, or do not disturb). Used by call center agents to receive incoming calls into their assigned ACD queues.

Our award-winning solutions for Mobile Native Unified Communications, Group Communications and Collaboration, Hosted Unified Communications, Collaboration, Contact Centers and SIP Trunking deliver mission-critical connectivity and innovative voice, video and collaboration applications natively on all devices to every business. A mobile workforce presents challenges to SMBs trying to maximize productivity while increasing customer satisfaction. Employees must juggle business and personal personas on a single mobile device but confusing and inconstant experiences with alternative UC apps results in low adoption. A branded, well-integrated, UC&C offering benefits both enterprises and network operators, with opportunities to increase ARPU. MaX UC is designed for network operators wanting to deliver a superior user experience, especially for the growing mobile workforce. It combines the native dialer experience of a smartphone with HD voice, video, rich text/chat and meeting features.

Enabling modern IT environments, NEC's ProgrammableFlow® networking suite achieves greater organizational agility. As a pioneer of the first commercially available Software-Defined Networking (SDN) solution using OpenFlow protocol, our technology enables full network virtualization and allows enterprises, data centers and service providers to easily deploy, control, monitor and manage secure multi-tenant network infrastructure. Today’s network professionals are constantly challenged to perform a variety of tasks, which, in many cases, are routine tasks that are error prone. Manual tasks steal time away from more valuable activities. NEC’s SDN solution, ProgrammableFlow Networking Suite, streamlines security, reduces operational costs, and optimizes the ability to manage and control networks. Enables faster, easier deployment and management of Unified Communications (UC) networks. Delivers simplified provisioning and dynamic, on demand, allocation of critical network resources.

Digital transformation for communications and collaboration solutions. Leveraging the principles of Software-Defined Networking (SDN), AudioCodes Software-Defined Voice Network (SDvN) is an open solution designed to help large enterprises undergoing the digital transformation process to simplify the operations of their voice networks and increase call routing efficiency. It achieves this through consolidation of communications silos, connectivity with SIP trunk services and utilization of the corporate IP network to optimize call routing. Through a combination of AudioCodes' session border controllers (SBCs), global end-to-end call routing and policy management, user management, and voice network management tools, SDvN enables the creation of a universal network that connects on-premises and cloud-based communications solutions without having to replace existing platforms.

Welcome to Indosoft Inc, a premier contact center technology solutions provider and developer of Q-Suite, a robust, feature-rich, scalable call center software ACD for Asterisk. Indosoft provides complete computer telephony know-how and turn-key installations for setting up inbound, outbound, and virtual call centers. Indosoft's call center software ACD is also available for license to vertical applications. Q-Suite is designed for multi-tenant deployment and comes with a full-feature ACD and an efficient predictive dialer. The call center software ACD allows easy integration of chat and e-mail. There are a number of powerful tools within the call center software, including tools to customize the web interface for Agents, develop and deploy powerful scripts within the Agent screens and build and manage sophisticated call routing and IVR for your contact center. The ACD with skills-based routing and queue prioritization, as well as the powerful IVR builder.

Avaya addresses this growing challenge through the Avaya Aura® Platform, a breakthrough, real time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the Avaya Aura® Platform simultaneously simplifies and creates an evolutionary path from today’s single-purpose, siloed, location-specific communications systems. The net result is an innovative and cost-effective multimedia communications infrastructure that integrates current and emerging investments in voice, video, real time collaboration and more. Avaya developed the Avaya Aura® Platform specifically to address the needs of people-centric collaboration in today’s engaged enterprise. Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.