Audience
Software that helps service agents deliver the right advice to every customer
About Oracle Intelligent Advisor
Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service. Let customers efficiently help themselves resolve both simple and complex issues. Provide personalized advice tailored to each person using intelligent online interviews. Give business users the power to configure advice, either through a web browser or a desktop development tool. Equip business users to establish and manage rules—without the need to engage a programmer. Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
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Integrations
Company Information
Oracle
Founded: 1977
United States
www.oracle.com/cx/service/intelligent-advisor/
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Product Details
Platforms Supported
Cloud
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Documentation
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Online
