Omnito Reviews in 2026

Audience

Companies of all sizes looking for a powerful Automated Appointment & Event Scheduling solution.

About Omnito

Omnito is a customer engagement platform that connects every step of the customer interaction in one workspace. Meeting Booker handles intelligent scheduling and routing. AI Notetaker captures recordings, summaries, and action items automatically. Live Chat and Messaging delivers real-time and async customer engagement. Omni-Inbox brings every conversation across chat, email, and SMS into one shared view. AI Copilot assists teams with chat engagement and routing, booking, meeting preparation, research, and follow-up.

Most teams juggle three to five separate tools to schedule meetings, handle conversations, take notes, and send follow-ups. Omnito replaces that stack with one connected system so nothing falls through the cracks between interactions.

Works with any CRM. A native Salesforce integration is also available. Formerly known as SUMO Scheduler, Omnito has supported more than 100,000 users over 18 years.

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Pricing

Starting Price:

$13/user

Pricing Details:

Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.

Free Trial:

Free Trial available.

Integrations

API:

Yes, Omnito offers API access

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Ratings/Reviews

Overall 0.0 / 5

ease 0.0 / 5

features 0.0 / 5

design 0.0 / 5

support 0.0 / 5

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Videos and Screen Captures

Omnito is a customer engagement platform that connects scheduling, chat communications, AI-powered meeting capture, and follow-up workflows in one connected workspace. The five modules below work independently or together, replacing the fragmented stack of tools most teams rely on today.

Meeting Booker is a full-featured scheduling engine that can be added anywhere you have an online presence; email, sms, websites, portals, and customer-facing teams. It handles intelligent routing, availability rules, booking forms, and calendar sync across Google, Microsoft and Salesforce calendars. Leads and requests are automatically qualified and routed to the right team member based on answers, territory, or account data, without back-and-forth or manual coordination. A browser extension lets teams book meetings directly from Gmail or Outlook while staying connected to their CRM.

AI Notetaker joins scheduled or live meetings across Zoom, Google Meet, and Microsoft Teams, capturing recordings, transcriptions, structured summaries, and action items automatically. Meeting outcomes, decisions, and next steps are pushed directly into CRM records without manual input. Teams can search across all past meetings, transcripts, and summaries to surface decisions and context instantly, turning recorded conversations into a searchable knowledge base.

Omni-Inbox brings every customer conversation, including AI chats, live messages, emails, and SMS, into a single shared workspace. Teams see full conversation history, ownership, and follow-up status across all channels without switching tools. AI handles first responses and gathers context, while staff step in with complete visibility when personal attention is required. Built-in follow-up tools, reminders, and automated next steps keep nothing falling through the cracks across high-volume interaction environments.

Live Chat delivers an AI-first conversation experience for customer-facing teams. Customers begin with AI trained on the organization's knowledge base, resolving common questions instantly. When judgment or specialist input is needed, conversations are handed off to the right person with full context preserved. Scheduling appears inside the conversation only when it makes sense, reducing unnecessary meetings while keeping engagement moving forward.

Nito is Omnito's AI assistant, operating as a shared intelligence layer across the entire platform. It ingests internal knowledge from documents, PDFs, and URLs to answer questions and assist staff in real time. Before meetings, Nito builds preparation briefs using CRM data, past interactions, and research. After meetings, it drafts follow-up emails based on recorded action items and outcomes. Nito operates entirely within the Omnito workspace, scoped by organization and role, with no external data access.

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Product Details

Platforms Supported

Cloud

Training

Documentation

Live Online

Webinars

In Person

Videos

Support

Phone Support

24/7 Live Support

Online

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