Audience
Companies looking for an IVR call deflection solution
About Nuance Voice‑to‑Digital
Many customers would prefer to resolve their needs on digital channels, when available, rather than call—and none of them want to waste time listening to hold music. But often, they don’t even realize digital is an option. Nuance Voice‑to‑Digital uses AI‑based self‑service and call deflection capabilities to move callers to digital channels that are less expensive for you and more convenient for your customers. Advanced Natural Language Understanding (NLU) and transcription transform your IVR into a responsive, proactive channel by accurately capturing caller needs and deflecting them to digital channels for faster resolution and an improved experience. Boost loyalty and customer lifetime value by offering callers immediate assistance that enables them to resolve issues quickly without waiting and reduces queue abandonment. Let customers choose the best option and set the pace of the conversation.
Integrations
No integrations listed.
Company Information
Nuance Communications
Founded: 1992
United States
www.nuance.com
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ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing
Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.
Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
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RingCentral Contact Center
RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.
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LumenVox Automatic Speech Recognition (ASR)
Transforming customer engagement with AI-powered voice recognition and voice authentication technology. Our flexible voice-enabled technology allows you to create a solution that meets all of your customers' demands, affordably and reliably. We do one thing, and we do it well. And that's voice enablement for your apps. Finally, deliver great voice automation and interactions. Whether it's short, simple commands or conversational questions, LumenVox ASR and TTS are accurate and affordable, helping you improve efficiency on both sides of the phone line. You will never repeat yourself. Recognize multiple dialects from a single global language model to serve all your customers. We give you maximum flexibility from a capabilities, implementation and monetization perspective. If you can think it, you can build it with LumenVox
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XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.
XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation.
Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!
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Product Details
Platforms Supported
SaaS
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