NextPhone

CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.

​Sameday is an AI-powered phone answering system tailored for home service businesses, ensuring that no customer call goes unanswered. Operating 24/7, Sameday's AI engages with customers, schedules appointments, and provides information about services, effectively acting as a top-performing sales representative. It has a 92% successful booking rate by phone and is utilized by businesses across 49 states. Sameday integrates seamlessly with various field service management software, including ServiceTitan, Jobber, and Service Fusion, allowing for automated scheduling and data synchronization. Additionally, it can connect with existing phone systems, enhancing responsiveness and customer satisfaction. By leveraging advanced natural language processing and machine learning, Sameday identifies customer needs, offers tailored solutions, and optimizes technician dispatch based on location, qualifications, and availability.