Audience
Companies that need a programmable API-driven SIP softswitch
About NextGenSwitch
NextGenSwitch is a cutting-edge, programmable API-driven SIP SoftSwitch designed to revolutionize voice communication solutions for businesses of all sizes. This versatile platform integrates a comprehensive suite of communication tools, including PBX, Call Center, and Call Campaign solutions, into a unified and scalable platform.
PBX Features
Call Routing & IVR: Intelligent call routing and customizable Interactive Voice Response (IVR) systems.
Voicemail & Call Recording: Ensure no communication is missed with voicemail and secure call recording capabilities.
Extensions & Hotdesk: Support for multiple extensions, hotdesks.
Integration: Seamless integration with CRM and other third-party tools.
Call Center Features
Automatic Call Distribution (ACD): Efficiently route calls to the best available agents.
Real-Time Monitoring & Analytics: Track agent performance and call statistics live.
Other Popular Alternatives & Related Software
Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
Learn more
PBXware
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.
Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.
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MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Set up - Enjoy the simple setup process with our intuitive flowchart.
Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity.
Collaborate - Track performance and route calls to your team members based on their roles and knowledge.
Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates.
Supervise - Train and supervise agents in real-time
and obtain precise performance data.
Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
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CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Learn more
Pricing
Starting Price:
$100
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Infosoftbd Solutions
Founded: 2022
Bangladesh
nextgenswitch.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
NextGenSwitch Frequently Asked Questions
NextGenSwitch Product Features
Telephony
Auto-Dialer
Call Center Management
Contact Management
IVR / Voice Recognition
Predictive Dialer
Telemarketing Management
VoIP
Call Monitoring
Inbound Reporting
Outbound Reporting
Voice & Data Integration
