Audience
Companies searching for a solution to manage and improve their operations
About NewgenONE Robotic Process Automation (RPA)
NewgenONE RPA helps organizations automate routine work across onboarding, claims, service requests, accounts payable, and other operations with AI-driven bots and an easy low-code design studio. It brings people and bots into the same workflow, ensuring smooth handoffs, clear exception handling, and complete audit visibility. Built on AI-first low-code platform, the solution offers simple drag-and-drop bot creation, AI-based document processing, and automated handling of emails and digital messages. A centralized control center lets teams track bot activity, manage credentials, and scale bot usage as needed. By reducing manual effort and improving consistency, it provides a reliable digital workforce that supports faster, more accurate, and scalable business processes.
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• Intelligent Automation that integrates BPM and Workflow Automation with RPA and AI/ML to streamline, optimize, and automate end-to-end processes
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NewgenONE Customer Communication Management (CCM)
NewgenONE Omnichannel Customer Communication Management, also known as Omnichannel Customer Engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. Built on AI-first low-code platform CCM provides a centralized ecosystem that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms. Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels.
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Company Information
Newgen Software
Founded: 1992
India
newgensoft.com/platform/low-code-process-automation/robotic-process-automation/
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