Audience

Speech Analytics solution for organizations

About Natterbox

Salesforce states that 95% of organizations have adopted the phone as a key communication channel, but being present isn’t enough. Customers expect a consistent and personal experience across all channels, and voice is no different. Achieve a 360° view of your customers and deliver highly personalized, award-winning customer experiences. Drive continuous improvement across your teams by prioritizing the right contacts and automatically logging calls in Salesforce. Leverage your call data in Salesforce reports and dashboards to improve customer satisfaction and gain business insight. Work how you want, where you want by using Natterbox as your phone, through your current phone, or via Microsoft Teams. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, our CTI solution is tailored to you.

Pricing

Free Trial:
Free Trial available.

Integrations

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Company Information

Natterbox
Founded: 2009
United Kingdom
natterbox.com

Videos and Screen Captures

Natterbox Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online

Natterbox Frequently Asked Questions

Q: What kinds of users and organization types does Natterbox work with?
Q: What languages does Natterbox support in their product?
Q: What kind of support options does Natterbox offer?
Q: What other applications or services does Natterbox integrate with?
Q: What type of training does Natterbox provide?
Q: Does Natterbox offer a free trial?

Natterbox Product Features

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Natterbox Additional Categories