Audience
Businesses in need of a solution to manage reputation and discover trends within reviews
About Merchant Centric
See what’s being said in your reviews that impact sales and engage with customers online where they visit most. Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations. Get insights and actions to beat your national and local competitors. Learn and leverage the success of top-performing businesses across the nation. Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue. Evaluate the current food delivery process and determine if kitchen staff and servers are properly trained. Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district, and location level. Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform. Manage customer feedback posted on your website alongside your social reviews.
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Pricing
Starting Price:
$49.95 per month
Integrations
Company Information
Merchant Centric
United States
www.merchantcentric.com
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Product Details
Platforms Supported
SaaS
Training
Documentation
In Person
Support
Phone Support
Online
Merchant Centric Frequently Asked Questions
Merchant Centric Product Features
Business Performance Management
Dashboard
Predictive Analytics
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Key Performance Indicators
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Customer Advocacy
Campaign Management
Communication Management
Reporting/Analytics
Advocate Management
Community Management
Gamification
Referral Tracking
Rewards Program
Social Engagement
Customer Engagement
Communication Management
Analytics
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Trend Analysis
Action Management
Analytics
Customer Segmentation
Knowledge Management
Multi-Channel Collection
Text Analysis
Customer Loyalty
Customer Activity Tracking
CRM
Corporate Memberships
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Reference Management
Search
Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Customer Satisfaction
Complaint Monitoring
Survey Management
360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Monitoring
Gamification
Social Media Metrics
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Social Media Management
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Reporting/Analytics
Social Media Monitoring
Automated Publishing
Post Scheduling