Moneypenny
Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.
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Phonely
Phonely is an AI voice automation platform that enables businesses to answer and manage phone calls using lifelike AI agents capable of handling customer support and outreach at scale. It allows companies to deploy human-sounding voice agents that greet callers, respond naturally, and execute tasks such as scheduling appointments, updating CRM records, processing payments, or routing calls in real time. Phonely can answer unlimited simultaneous calls without hold times, using generative AI to recognize intent, clarify misunderstandings, and maintain fluid conversations that feel human rather than scripted. It integrates with common business tools, including CRM systems, calendars, and helpdesk software, enabling automated workflows with zero human intervention. It also records, transcribes, and analyzes calls to deliver AI-driven insights, while its knowledge base allows agents to pull directly from company data for accurate, context-rich responses.
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smrtPhone
smrtPhone is an Agentic Conversation Platform for sales teams that run on a CRM. Your team and trained AI agents share the same calls, texts and follow-up, and every conversation is logged automatically to the right CRM record, so nobody re-types anything.
smrtDialer, the built-in power dialer, calls 1 to 4 lines at once and connects the rep to whoever answers first. smrtAgents are trained AI workers that answer inbound calls, qualify leads and follow up on a set timeline, then hand off to a person with the full context.
Also included: SMS/MMS with automation, video calling, call recording, AI call summaries and sentiment analysis, IVR and call flows, local presence, number porting, voicemail transcription and a full mobile app.
Connects directly to Podio, Salesforce (including Left Main REI), InvestorFuse, Tape, GoHighLevel, Invelo, Realeflow, Carrot and DataSift.
Built for TCPA, CCPA, CPNI and STIR/SHAKEN compliance. In service since 2017.
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CSS IMPACT
CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
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