Audience
Companies searching for a Customer journey mapping software with dynamic real-time voice of customer analytics
About Mapovate
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps!
Hubalz
Get real-time, in-depth insights into your visitors’ behavior and preferences, so you can effortlessly optimize your site for maximum conversions. With Hubalz, you can easily visualize the user journey on your website. Our platform tracks every user action and provides a clear picture of how visitors interact with your site, from their first click to their last. Our website tracking system records all user actions without relying on cookies. You don’t have to write any code to track events – the process is completely automatic. Hubalz gives you heatmaps for each and every page, so you can see where your visitors are looking. With powerful heatmaps and scrollmaps, see what draws attention. Setup your funnels in 5 minutes, without any code. Use page views & button clicks as funnel steps, and see where dropoffs happen, visually. Then filter by dropoffs to inspect why exactly the dropoffs happened.
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Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities.
Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions.
Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of your CX strategy.
By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises.
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Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions.
With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically.
Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey.
Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX
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Pygmalios Analytics
Collect data points along your in-store customer journey to analyze and predict behavior. Get business-critical insights and drive action at the right time & place. From simple people counting to complex physical customer journey analytics and critical process optimization across your whole store chain. We’ve got you covered. Get an unprecedented and accurate view of customer footfall patterns, basic visitor profiles, detailed occupancy reports, and up-to-date traffic trends analysis. Get a complete sales funnel view to accurately measure store performance, optimize your staff schedules, improve the overall store serviceability, and more. Get real-time alerts to fight never-ending queues, keep your stores safe with automatic occupancy management, test your layouts or measure how customers interact with different product displays. Get a solution tailored directly to your needs, be it a complete sales funnel view, staff schedule optimization, queue management, etc.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Ethos Integrated Solutions
United Arab Emirates
www.mapovate.com
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Product Details
Platforms Supported
SaaS
Training
Documentation
Support
Online
Mapovate Frequently Asked Questions
Mapovate Product Features
Customer Journey Mapping Tools
Action Management
Collaboration
Customer Profiles
Data Import / Export
Surveys & Feedback
Attribution Modeling
Behavioral Analytics
Predictive Analytics
Templates