Audience
Companies searching for a platform that helps resolve support tickets
About Macha
Macha ensures that your support teams don't need to "learn a new tool". Our AI just hands off the customer to your support agent on your existing support tool. Don't worry, the hand-off has relevant context. Our team will help you throughout the onboarding process. Right from adding your products and policies, to managing integrations with your other support apps to getting the widget added to your website, we'll be there to guide you throughout. Our team will also observe the performance of the bot and help refine the responses to ensure a significant drop in support tickets for your team. You don't need to move away from your current support and ticketing software.