Audience
SMB to enterprise; ecommerce, tech, services
About Lyro
Lyro is an AI agent for customer service developed by Tidio, designed to help small, medium-sized, and enterprise businesses manage customer support efficiently. Improve resolution rates and time to respond metrics, boost customer satisfaction.
- Lyro can handle up to 64% of customer inquiries automatically, responding in under 6 seconds.
- It integrates easily with a website and uses existing support content to generate accurate answers.
- Supports multiple languages and works across live chat, WhatsApp, Instagram, and Messenger.
- Capable of performing tasks like checking order status, recommending products, and creating support tickets.
- Allows human agents to monitor and step in when needed to ensure proper handling of conversations.
It's a useful tool for automating routine support and improving response times without losing human oversight. Free 7-day trial available. No credit card required.
Other Popular Alternatives & Related Software
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Learn more
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
Learn more
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide.
Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard.
Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows.
Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication.
Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding.
Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Learn more
Pricing
Starting Price:
$749
Pricing Details:
Lyro is available in Tidio's Plus and Premium Plans. Additional quota upgrades available. Free 7-day trial, no credit card required.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Tidio
Founded: 2013
United States
www.tidio.com/ai-agent/
Videos and Screen Captures
Other Useful Business Software
Go from Code to Production URL in Seconds
Skip the Kubernetes configs. Cloud Run handles HTTPS, scaling, and infrastructure automatically. Two million requests free per month.
Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online
Lyro Frequently Asked Questions
Lyro Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
For Developers
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
