Lunchbox

Pros: The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.

Cons: High staff turnover.
Delays in getting technically issues resolved.
Features not available that were sold or offered during onboarding.
Features of the mobile app not working.
They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product.
Poor Staff customer service.

Overall: Terrible experience, for the past 2 years we have experienced nothing but hassle, frustration, and a poorly executed mobile app product that we were forced into auto renewing. This company does not seek to help businesses grow, it actually has done the opposite for us. It has caused loss of customer satisfaction and trust in our loyalty program, and internal staff frustration that is constantly troubleshooting daily issues with their app. Please do your research and seek out other more established mobile app technology companies like we wish we would have. This company does not seem to care about business growth and that has been clearly evident by the way they conduct business, and seem to be more focused on taking your money versus providing a product that functions well, and the cherry on top they have poor customer service.

Pros: None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons: The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Overall: It's a broken system that simply doesn't function the way it's designed to function. Any software which requires accounts, yet locks clients out of those accounts through no fault of the client should be scrapped and rebuilt from scratch.