Audience

Companies interested in a pre-built cloud contact center platform to transform customer service.

Downloads

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Generative AI for Contact Centers
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How Personal is Too Personal?

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Driving Revenue, Customer Loyalty and Retention via a Modern Contact Center
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Reimagine the Customer Experience with Amazon Connect
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Leveraging Talent and Technology to Improve the Contact Center Experience for Agents and Customers

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About Local Measure Engage

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.

Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.

Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.

Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Pricing

Pricing Details:
On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.
View Pricing Plans

Integrations

API:
Yes, Local Measure Engage offers API access
See Integrations

Ratings/Reviews

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Company Information

Local Measure
Founded: 2013
Australia
www.localmeasure.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Local Measure Engage Frequently Asked Questions

Q: What kinds of users and organization types does Local Measure Engage work with?
Q: What languages does Local Measure Engage support in their product?
Q: What kind of support options does Local Measure Engage offer?
Q: What other applications or services does Local Measure Engage integrate with?
Q: Does Local Measure Engage have an API?
Q: What type of training does Local Measure Engage provide?
Q: What pricing for support is available for Local Measure Engage?
Q: What pricing for training is available for Local Measure Engage?

Local Measure Engage Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Escalation Management
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization
Batch Communications
Content Management
Email Distribution
Interactive Content
On-Demand Communications
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Analytics
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Action Management
Customer Segmentation
Feedback Management
Survey Management
Text Analysis
Trend Analysis

Customer Service

Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management
Alerts / Escalation
Appointment Management
Self Service Portal
Virtual Assistant

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Auto-Dialer
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Local Measure Engage Additional Categories

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