Lobbie

Pros: We switched to Lobbie from another large, well-known EMR, and the difference has been night and day. The transition was incredibly smooth, and the Lobbie team made what could have been a difficult migration feel almost effortless. The platform itself is extremely intuitive and user-friendly, so our staff was able to get comfortable with it quickly without the learning curve we experienced with our previous EMR.

We currently operate four clinic locations, and Lobbie has been fantastic from a multi-location management standpoint. Being able to easily see what is happening across our clinics, manage patients and operations, and access meaningful reporting in one platform has made our day-to-day significantly easier.

The support is also exceptional. Their team is responsive, knowledgeable, and actually listens to feedback. It feels much more like having a technology partner than dealing with a massive EMR company where you are just another support ticket.

As an owner/operator, I also love that Lobbie goes beyond traditional EMR functionality. The marketing and CRM capabilities, reporting, revenue visibility, and KPI dashboards have been a game changer. Having important operational and performance metrics readily available makes it much easier to understand how each location is performing and where we need to focus.

Cons: Lobbie is continuing to grow and add new features, so there are occasionally tools or workflows that are still being expanded. That said, this has actually been a positive experience compared with other EMRs because their team is extremely receptive to feedback and moves quickly. When we have questions, requests, or ideas for improvements, we are able to communicate directly with a team that genuinely cares about making the platform better.

Overall: Lobbie has been a breath of fresh air after working with a much larger EMR. It combines the core functionality we need from an electronic medical record with an incredibly simple, modern, and user-friendly experience.

For a multi-location practice, it has been especially valuable. I can see performance across our four clinics, monitor KPIs and revenue, manage operational workflows, and utilize marketing tools without having to piece together information from several different systems. The KPI and reporting capabilities alone have changed the way we manage our locations.

What really separates Lobbie, though, is the combination of great technology and outstanding customer support. The implementation and transition from our previous EMR were seamless, our staff enjoys using it, and their team has consistently been responsive and helpful. I would highly recommend Lobbie to practice owners, operators, and multi-location healthcare organizations looking for an EMR that is easy to use while still providing the reporting, marketing, and business intelligence needed to actually run and grow a practice.

Pros: None whatsoever and they are a sham. No contact by phone policy and no one should use them ever for any reason

Cons: ⭐ 1 out of 5

We run a multi-provider psychiatry and counseling practice, and choosing Lobbie has been one of our most frustrating vendor decisions. The software may look fine in a demo, but once you're a paying customer you learn the truth: **Lobbie has a no-call policy, and support is essentially nonexistent.**

When something breaks in patient intake or scheduling, it isn't a minor inconvenience. Patients are standing at the front desk, forms aren't coming through, and staff are stuck. In that moment you need to reach a human being. With Lobbie you can't. There is no phone number to call and no one to escalate to. You're left submitting requests into a void and waiting, while your front desk scrambles and your patients wait with you.

A healthcare software company that refuses to take phone calls from the healthcare providers who pay it is making a statement about how it values its customers. Lobbie markets itself as a platform that reduces front desk workload. In our experience it added to it, because every problem became ours to solve alone.

Practices evaluating patient intake or scheduling software should ask one question before signing: **"If this goes down during clinic hours, who do I call?"** With Lobbie, the answer is no one.

We would not recommend Lobbie to any practice that needs dependable support.

*— Eileen de Oliveira, Owner, Psych 4 U*

Overall: Horrible.

We would not recommend Lobbie to any practice that needs dependable support.

*— Eileen de Oliveira, Owner, Psych 4 U*