Level Integrations

DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.

Most PSA software is over-engineered, a hodge-podge of capabilities, and often requires complex configuration conducted by specialists to become useable. Zest was built on the premise that a PSA should be tailored to the needs of MSP managers and technicians and should be working day 1 out of the box. Zest is built to be ready to use out of the box. Gone are the days of months of complex configuration. Zest differentiates your MSP from the competition, optimizing your ability to keep and retain customers. Zest was built to optimize technicians' workflow and workload, and we're the PSA that technicians love to use. Making sure clients are happy is key to running an MSP. Zest makes sure you know the health of every account. Zest was created as the antithesis of big, complex MSP management systems. We pared away unnecessary customizations, time-consuming configuration, and costly additional hires, leaving you only with what you need.

Cloudchipr is a cloud optimization platform designed to empower teams with AI agents to answer questions, explain anomalies, send reports, assign tasks, and more. It offers real-time observability and automation on live cloud resources, enabling users to see, track, and predict costs across AWS, GCP, and Azure. With features like dashboards, resource explorer, and live usage & management, Cloudchipr provides unified management of resources across all clouds. It supports cost allocation based on dynamic rules through Dimensions and offers no-code automation workflows to streamline operations. Users can integrate organizational tools for collaboration, track commitment utilization, and identify saving opportunities through a centralized dashboard. Cloudchipr ensures enterprise-grade security compliance and supports integrations with platforms like Snowflake and Kubernetes.

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.