Audience

B2C companies and support teams that need an AI platform to automate ticket resolution and streamline customer service operations

About Letterbook

Letterbook is an AI-native customer support platform designed to help companies automate and manage customer service operations by resolving support tickets with minimal human intervention. It connects directly to key data sources such as inboxes, databases, and payment platforms like Stripe, allowing the AI to access real-time customer information, including orders, subscriptions, and account details. It enables teams to define structured “support scenarios” that guide how different types of requests, such as refunds, login issues, or bug reports, should be handled, ensuring that responses follow consistent internal policies. For each incoming ticket, the platform automatically generates a draft reply using both the defined scenarios and available data, which teams can review, edit, or approve, while continuous feedback improves the AI’s accuracy over time. Letterbook also supports automatic ticket triaging, knowledge base generation, and multi-channel support.

Pricing

Starting Price:
$30 per month

Integrations

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Company Information

Letterbook
United States
www.letterbook.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online

Letterbook Frequently Asked Questions

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Letterbook Product Features