Audience
Retail contact centers wanting a solution to enhance customer service efficiency and agent performance
About Laivly
Laivly’s AI agent, Sidd, is designed to seamlessly integrate into contact center operations, automating tasks, supporting agents in real time, and eliminating friction for both customers and agents. Sidd enhances efficiency, accuracy, and customer satisfaction without the need for complex replatforming. It brings together technology and contact center operations uniquely, integrating easily with existing tech stacks without requiring APIs or coding. Sidd operates across various channels, including voice, email, chat, SMS, and social platforms. It provides real-time transcription, call summaries, and topic-triggered guidance during calls, gathering actionable insights into agent and customer behavior. The AI agent can handle interactions independently from start to finish while consulting with human agents as needed.
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Integrations
API:
Yes, Laivly offers API access
No integrations listed.
Company Information
Laivly
Founded: 2021
Canada
laivly.com
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