Audience
Customer Service and Support Teams
About Klaus
High-growth companies use Klaus to improve their customer support quality.
- Improved CSAT & efficiency metrics after the first month of usage.
- Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
- Actionable metrics to track quality and identify issues as they arise.
- 90% time saved compared to doing reviews manually using spreadsheets.
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Pricing Details:
All plans have unlimited team size and are billed per user in the workspace.
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
Free Trial:
Free Trial available.
Company Information
Klaus
Founded: 2018
Estonia / Remote
klausapp.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Online
Klaus Frequently Asked Questions
Klaus Product Features
Customer Experience
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Knowledge Management
Survey Management
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
360 Degree Feedback
Survey Management
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Customer Success
Customer Engagement
Account Alerts
Account Management
Communication Management
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
