Audience

Businesses and contact centers interested in a tool to manage and optimize their customer support operations

About Infraon Helpdesk

Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES. Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.

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Pricing

Starting Price:
$19 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Infraon
Founded: 2021
United States
infraon.io/infraon-helpdesk.html

Videos and Screen Captures

Infraon Helpdesk Screenshot 1
Infraon Helpdesk Screenshot 1 Infraon Helpdesk Screenshot 2
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Infraon Helpdesk Frequently Asked Questions

Q: What kinds of users and organization types does Infraon Helpdesk work with?
Q: What languages does Infraon Helpdesk support in their product?
Q: What kind of support options does Infraon Helpdesk offer?
Q: What other applications or services does Infraon Helpdesk integrate with?
Q: What type of training does Infraon Helpdesk provide?
Q: Does Infraon Helpdesk offer a free trial?
Q: How much does Infraon Helpdesk cost?

Infraon Helpdesk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration